Certification & Training
PMP and ITIL Training now available on our GSA schedule Contract GS35F0654Y
We provide the training you need to understand and implement industry best practices. SRE is an Accredited ITIL® and Project Management Training provider.
Register today to reserve your seat!
PMP® Boot Camp
According to PMI, top executives are increasingly reliant on Project Managers to improve business performance. Properly trained project managers also command hefty salaries, even during a recession! SRE offers the premier PMP® Exam Preparation Boot Camp.
Standard – Regular Price $2199
- 35 contact hours of instruction
- PMP® Certification Exam Manual
- Snacks and drinks
Optional Guarantee - Regular Price $2499
- Exam Pass Guarantee
ITIL® moves you adeptly through the service lifecycle, keeping business objectives in mind and fostering continuous improvement. The ITIL® Foundation certification course provides a basic understanding of the Information Technology Infrastructure Library so you will be able to contribute to strategic decision-making, ongoing operations, and continual process improvement efforts within your organization. The class includes course materials, homework assignments, and sample exams.
Standard - Discounted Price $1599
- 2.5 days of Expert Instruction
- ITIL® Foundation Exam on 3rd day
- Course Materials
Optional Guarantee - Discounted Price $1699
- Exam Pass Guarantee
Accredited ITIL® Training offered in partnership with ITSM Academy.
CAPABILITY COURSES - $2850 Per learner*
ITIL® Capability Training allows Process Owners to become not only trained, but certified, in their area(s) of expertise. Our curriculum delves heavily into strategies for successful implementation and sustainable results. Contact Us for more information on our classes or complete the registration form to register.
|Course||Description of Processes Covered|
|ITIL® Release, Control and Validation (RCV)||Change, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management|
|® Operational Support and Analysis(OSA)||Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, Application Management|
|® Service Offerings and Agreements (SOA)||Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management|
|ITIL® Planning, Protection and Optimization (PPO)||Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management|
|Prerequisite: Foundation or Bridge Certification|
LIFECYCLE COURSES - $1895 Per learner*
ITIL® Lifecycle Training covers the management and control of the activities and techniques within the respective phase of the Lifecycle. Prerequisite: Foundation or Bridge Certification. Contact Us for more information on our classes or complete the registration form to register.
|Service Strategy||Service Strategy sets the direction for the other four stages of the IT lifecycle. During this stage, business cases are evaluated against the organizations current Service Portfolio, demand and patterns of business activity are predicted, plans and policies are developed and costs are considered and approved. Based on the Service Strategy publication of the ITIL library, this three-day course focuses on understanding the critical elements of Service Strategy as well as managerial understanding of the Service Portfolio, Demand and Financial Management processes. The course culminates with the ITIL® Intermediate Service Strategy certification examination.|
|Service Design||Based on the Service Design publication of the ITIL® library, this Lifecycle course looks at the whole Service Design stage from at a management level. The Service Design stage creates new or changed services that meet customer requirements and will have a strong enough “warranty” to provide business value. Service Design is also responsible for negotiating and piloting service level and underpinning agreements. The course explores the goals, objectives, processes, common activities and technologies needed to ready a service for transition into the live environment. The course culminates with the ITIL® Intermediate Service Design certification examination.|
|Service Transition||The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® library, this Lifecycle course looks at the whole Service Transition stage at a management level. The Service Transition stage confirms that new or changed service are built, tested, accepted and deployed by leveraging Change, Release, Configuration and Knowledge Management. This course explores the high level goals, objectives, processes, common activities and technologies needed to successfully deploy a service into the live environment. The course culminates with the ITIL® Intermediate Service Transition certification examination.|
|Service Operation||Based on the Service Operation publication of the ITIL® library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL® Intermediate Service Operation certification examination.|
|Continual Service Improvement (CSI)||All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness.|
Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL® core library, this three (3) day course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL® Intermediate Continual Service Improvement certification examination.
ISO/IEC 20000 is the international standard for service management. This course provides the foundational knowledge for your organization to assess current maturity levels and develop a roadmap to ISO/IEC 20000 corporate certification. The student will learn:
- What is ISO/IEC 20000? What Types of Organizations Seek Certification?
- ISO/IEC 20000: Part 1 The requirements to Meet the Standard (shalls)
- ISO/IEC 20000: Part 2 Service Management Best Practices (shoulds)
The class is offered both online instructor led and live instructor led. The online class is a total of four 4-hour days with the exam on the last day. Live instructor led classes are scheduled for corporate clients only. Contact us for more information or complete the registration form to register.
Standard Price $999.00
- 3 days of instruction
- Course Materials
- Exam on last day
Certified Process Design Engineer (CPDE)
IT Service Management encompasses various frameworks, best practices, and international standards that integrate processes and controls. None provide information on how to create and/or improve quality processes. The CPDE course provides learners both theoretical and applicable information for creating quality processes that can be used for implementing ITSM and continual service improvement. This course includes the Ten Process Design and Improvement Steps and will provide the certified CPDE's to lead an effective and measurable ITSM process improvement program within their organization. Contact us or complete the registration form to register.
Standard Price $2,995.00
This five day class includes:
- 5 days of instruction
- Course Materials
- Exam on last day
PMP® is a registered trademark of PMI.
All ITIL® courses are offered by ITSM Academy in partnership with Strategic Resolution Experts.
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