Service Desk Support
SRE is an Economically Disadvantaged Woman Owned Small Business (EDWOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), and SBA Historically Underutilized Business Zone (HUBZone) Certified Small Business.
We are proficient in all aspects of the service lifecycle from strategy to operations to process improvement. Our approach is flexible and responsive, allowing us to provide effective and efficient IT support that meets customer needs.
The service desk is the hub of effective IT Service Management. Employing IT Service Management methodologies, our experience, and enduring best practices, we can design and implement an effective service desk that will improve the quality of your service and reduce costs. We will help you define all the things you need to operate effectively, including:
- Service levels
- Metrics
- Technology
- Staffing
- Processes and procedures
Customer satisfaction is our top priority
We make sure your customer has a positive experience, including stellar customer service, prompt responses, and appropriate resolutions. Your support staff will be trained, mentored, and coached to ensure that customer satisfaction meets or exceeds established quality measures. We also implement mechanisms to gain feedback from customers and keep a pulse on revolving needs.