SRE Strategic Resolution Experts, IT Service Management

IT Service Management

SRE is an Economically Disadvantaged Woman Owned Small Business (EDWOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), and SBA Historically Underutilized Business Zone (HUBZone) Certified Small Business.

SRE specializes in bridging the gap between business and IT. We skillfully meet technology needs while ensuring the proper oversight, management, and controls are in place to establish and maintain a collaborative relationship between all parties. To this end, we stay abreast of new developments and emerging best practices. Our employees are trained and certified in Information Technology Infrastructure Library (ITIL®) and ISO/IEC 20000. Along with this, we bring to bear our keen knowledge of project management and other industry standards such as CMMI, CoBiT and MOF.

IT Service Management ensures that the IT services are aligned to the business needs and actively supports them. In order for an organization to be successful, IT must be involved with business strategy and project implementation in order to support business processes. IT should be part of the business service and must act as an agent for positive change and business transformation.

All organizations use IT to implement their business processes and strategy. In order for organization's to be successful IT processes and services must be implemented, managed and aligned with business and organizational objectives. IT Service Management (ITSM) helps reduce unplanned outages, measures impact of changes, reduces cost to both IT and the organization overall and improves customer satisfaction. ITSM is about the business and meeting customer needs.

We are proficient in all aspects of the service lifecycle from strategy to operations to process improvement. Our approach is flexible and responsive, allowing us to provide effective and efficient ITSM processes that meet customer needs.

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